By Juliana E. P. Kabba
On November 22, 2024, Sierra Leone reached a major milestone with the official launch of the National Consumer Protection Commission (NCPC). Held at the Bank of Sierra Leone Staff Recreational Complex in Kingtom Barracks, the event marked the operationalization of a commission envisioned in 2020, signaling the country’s commitment to consumer rights, accountability, and high standards.
The launch ceremony brought together government officials, stakeholders, and development partners to celebrate this significant step toward protecting consumer interests.
The Chief Executive Officer (CEO) of the NCPC opened the occasion with a reflection on the commission’s journey, which began as an idea in 2005. He highlighted the NCPC’s role in enforcing accountability and professionalism while advocating for consumer rights through education and collaboration with other regulatory bodies.
“The commission is dedicated to protecting consumer health and working closely with other regulatory bodies to establish comprehensive frameworks,” the CEO stated.
He also unveiled plans to expand the commission’s presence across Sierra Leone, introducing regional offices and an efficient complaints system for consumer grievances. Notable achievements included a recently signed Memorandum of Understanding (MOU) between the government and the Standards Bureau, alongside plans for market monitoring, town hall meetings, and private-sector-backed initiatives to promote consumer welfare.
Delivering the keynote address on behalf of President Julius Maada Bio, Chief Minister David Moinina Sengeh emphasized the NCPC’s critical role in fostering fairness and accountability. Reflecting on regional trade challenges, he echoed Liberian President Joseph Boakai’s remarks on the benefits of economic collaboration between Sierra Leone and Liberia, both of which have relatively small markets.
The Chief Minister called on citizens to demand higher standards from businesses and avoid tolerating substandard products and services.
“We must hold businesses accountable for the quality of goods and services they provide,” he urged.
He praised the NCPC’s proactive measures, such as engaging businesses, imposing fines for violations, and tackling expired and counterfeit goods. Addressing citizens directly, he discouraged interference in enforcement actions, particularly in cases involving expired products.
“Don’t beg for your relative who has broken the law by stocking expired products,” he cautioned. “When you do, it might be your own child who unknowingly buys the next counterfeit product.”
The event featured remarks from UN Resident Coordinator Seraphine Wakana, who lauded Sierra Leone’s commitment to consumer rights and stressed the global importance of such initiatives. Contributions from Minister of Trade and Industry Hon. Ibrahim Alpha Sesay and the Chairman of the Commission further underscored the collective dedication to making the NCPC a success.
“Long live NCPC, long live the board, long live Sierra Leone, and long live the President,” they declared, expressing optimism for a safer, more accountable future for consumers nationwide.
The launch of the National Consumer Protection Commission heralds a new era in Sierra Leone, where consumer rights will be safeguarded through enforcement, advocacy, and education. The NCPC’s mission to ensure fair practices and promote national development is a testament to the country’s dedication to protecting its citizens and enhancing trust in the marketplace.
